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[Exam Q & A]

IACC Certified Commercial Collector Program

Professional Excellence
For over 30 years, the International Association of Commercial Collectors, Inc. (IACC) has promoted excellence through the training and education of commercial collection professionals.

IACC believes that collectors must be knowledgeable about a wide variety of issues for their agency to compete effectively in the challenging commercial collection industry. Whether you have new collectors to train or experienced collectors to motivate to higher levels of performance, the IACC Certified Commercial Collector Program is an affordable tool to help you reach these goals.

The IACC Certified Commercial Collector Course explores the following topics in an interesting format perfect for training or industry review:

• Methods of contacting debtors
• Skiptracing
• Overcoming objections to payment
• Asset location training
• Collection problems and solutions
• Commercial law definitions
• Using a sales approach to collections
• Motivating the debtor to pay
• Various credit instruments

Once the material in the course is mastered, collectors may demonstrate their knowledge by taking the IACC Certified Commercial Collector Exam, which is completed online. The exam may either top off an agency's comprehensive training program for new employees or be used to evaluate more experienced employees.

In addition to the productivity gained by employing thoroughly trained collectors, your agency will also benefit from the unique and impressive marketing edge of having a staff of IACC certified professionals. When your collectors attain the designation of IACC Certified Commercial Collectors, your clients and potential clients are assured that knowledgeable industry experts will be handling their accounts.

To begin the process of becoming an IACC Certified Commercial Collector, please download the Collector Certification Application to order the study guide and exam. Visit the Web site or contact IACC directly at +1(952) 925-0760 or iacc@commercialcollector.com with questions about how to begin the certification process.

Companies with Certified Commercial Collectors

Associated Credit Services, Inc.
Hopkinton, Mass.

BC Services, Inc.
Longmont, Colo.

Cedar Financial
Calabasas, Calif. 

Coface Collections North America, Inc.
Metairie, La.

Commercial Collection Corp. of NY
Tonawanda, N.Y.

Communications Credit & Recovery Corp.
Garden City, N.Y.

Continental Recovery & Filing Solutions
Simi Valley, Calif.

Credit Decisions International Ltd.
Elk Grove Village, Ill.

DCS, Inc.
Livermore, Calif.

Dennis A. Brebner & Associates
Waukegan, Ill.

Financial Credit Clearinghouse - 1956, Inc. D/b/a Butler, Robbins & White
Tamarac, Fla.

Greenspan & Douglas, Inc.
Tucson, Ariz.

H & R Accounts, Inc.
Moline, Ill.

Hunter Warfield, Inc.
Tampa, Fla.

Johnson, Morgan & White
Boca Raton, Fla.

Joseph, Mann & Creed
Shaker Heights, Ohio 

Kross, Lieberman & Stone, Inc.
Raleigh, N.C. 

Lamont, Hanley & Associates, Inc.
Manchester, N.H. 

Martin and Associates, P.C.
Springfield, Mo.

McCarthy, Burgess & Wolff
Cleveland, Ohio 

Priority Credit Recovery Inc.
Edmonton, Alberta, Canada

PRO Consulting Services, Inc.
Houston, Texas 

Randall & Richards, Inc.
Tucson, Ariz. 

Real Mercantil Trading Do Brazil
Palm City, Fla.

Revenue Assurance Partners, LLC
Mandeville, La.

Revenue Systems, Inc.
Dunedin, Fla. 

Ross, Stuart & Dawson, Inc.
Auburn Hills, Mich.

Southern Oregon Credit Service, Inc.
Medford, Ore. 

State Collection Service, Inc.
Madison, Wis.

Stevens Business Service, Inc.
Lowell, Mass.

The Bessenbacher Co.
Kansas City, Mo. 

The Phoenix Recovery Group
San Antonio, Texas 

Timothy E. Dixon, Attorney At Law, PLC
Hillsdale, Mich.

Trojan Professional Services, Inc.
Los Alamitos, Calif.

United Credit Services
Taipei, Taiwan R.O.C.

Wexford & James, LLC
W Des Moines, Iowa 

Windham Professionals, Inc.
Salem, N.H.